Contact Support
Send a message to the Flow Batch Studio team from Settings, view support conversations, and get fast assistance with production issues.
Open Contact Support in the Studio#In-Studio Support Center
In Flow Batch Studio, navigate to Settings → Contact Support (/studio/settings/contact-support) to open a direct support ticket.
- Threaded conversations: View your previous support tickets, status badges (Open, Resolved, Closed), and admin replies directly in the Studio.
- Direct replies: Reply to open support conversations without leaving Flow. Admin replies are also delivered to your account email.
- Direct email: You can also reach the team directly using the support email address displayed on the page.
#How to get faster help
- Category: Select the exact topic (Account / sign-in, Billing, Privacy, Security, Integrations, Bug report, or General question).
- Project & Job IDs: For generation issues, include the Project name and the exact Job ID from Jobs.
- Error text: Copy the exact error banner message or status reason.
- What happened: Note what step you were on, what you expected to happen, and what occurred instead.
Never include passwords, API keys, OAuth secrets, or credit card numbers in support requests.
#Public support pages
If you cannot sign in to your account, use the public Support and Contact pages to reach the support team. Security reports and privacy data requests can also be submitted there.